About westly

Westly is a Validento, Inc. application, located at 390 NE 191st St STE 49713, Miami, FL 33179, United States ("we"). By using westly you agree to these terms. Contact: info@westly.nl.

The service

westly is a bilingual guide to Los Angeles and California for three situations: vacation, moving and living. It offers guides, maps, planners, tools, Hollywood AI, a personal route, a community, creators and the option to request a consultation with an expert. We may add, change or discontinue features.

Your account

You must be at least 16. Provide accurate details, keep your password secret and use your account only yourself. You're responsible for activity on your account. We may suspend an account for abuse or breach of these terms.

Free and paid

With a free account you can use the guides, maps and tools, with limits: among other things three questions to Hollywood AI and one itinerary, budget and moving plan. Moving, Living, the community and the other member benefits come with a paid membership: Premium, Premium Family (up to 4 people) or Gold. What each membership includes and what it costs is shown on the Membership page and always before you pay.

Prices, payment and discounts

You choose monthly or yearly. Prices are in euros and include VAT where applicable. You pay in advance for each period through Stripe, using a payment method Stripe offers. Discounts, such as the early-access price or a discount code, apply only as stated in the offer; an early-access price stays in place for as long as your plan continues without interruption. Discount codes can't be exchanged for cash or combined unless we say so. If a payment fails, Stripe will retry; if it still fails, we pause your member access until payment is received.

Renewal and cancellation

Your membership renews automatically for the same period (a month or a year), at the price then in effect, until you cancel. You can cancel at any time and without giving a reason in My LA → Membership → Manage, or through Support. You keep access until the end of the period you've already paid for; after that nothing more is charged. For a yearly plan we email you a reminder before it renews. After the withdrawal period we don't refund a current period, unless the law requires it or we fail to deliver the service.

Right of withdrawal (14-day cooling-off period)

As a consumer you may withdraw from a new membership within 14 days of the first payment without giving a reason. You'll get the full amount back, even if you've already used the member features; we refund to the same payment method within 14 days of your request. To withdraw, contact Support or email info@westly.nl with your name, your account's email address and a statement that you're withdrawing from the membership. Your member access then ends immediately. The cooling-off period applies to the first purchase, not to automatic renewals. For a yearly plan we ship the westly mug only after the cooling-off period. Expert consultations follow the rules below.

Premium Family

With Premium Family or Gold Family you can invite up to three family or household members; each gets their own account. You are the owner and pay for the membership. You can free up and refill seats. If the membership ends, the family members lose member access too; their own account and saved content remain.

Member benefits

Some benefits are delivered together with others: in our Discord server, in live Q&As with experts and through partner discounts. Discord's terms also apply to Discord; your invitation is personal and not to be shared. Partner discounts are subject to that partner's terms and may change or expire. Q&As and sessions are scheduled in advance; if you miss one, you're not entitled to a replacement unless we offer one. Gold's yearly planning session is scheduled by agreement and expires at the end of the membership year. We may replace benefits with equivalent ones; we'll announce material changes in advance, and you can then cancel.

Price changes

We may change prices. We'll email you at least 30 days in advance about a price change for an existing membership. The new price only applies from the first renewal after that notice. If you don't want that, you can cancel free of charge before that renewal.

Expert consultations

You can request a 60-minute consultation with a specialist. You pay through Stripe when you submit the request; the specialist then proposes a date and time for you to accept. If no suitable time can be agreed, or you cancel before the appointment is confirmed, you get the full amount back. The price is €99.99 (€74.99 for paying Premium members), including any VAT, and is shown before payment. Specialists are independent professionals responsible for their advice; westly facilitates the request and receives the payment through Stripe; westly pays the specialist monthly. Rescheduling is possible in agreement with the specialist. If a consultation doesn't take place because of the specialist, you get your money back. Because the consultation is delivered at the time you accepted, your right of withdrawal ends once it has been fully performed. Questions or problems? Contact Support.

No professional advice

All content, including Hollywood AI, the tools and automatically compiled articles, is general information and not legal, immigration, tax, financial or medical advice. AI can make mistakes, and prices, rules and opening hours change. Always verify important matters with the official source or a licensed professional.

Community, creators and your content

What you post in the community or send to creators remains yours. You allow us to display and moderate it in westly. Contributions are moderated; no advertising, scams, hate, harassment, illegal content or other people's personal data. We may refuse or remove contributions. Creators publish their own content and are responsible for it; members-only content is meant for members and may not be redistributed. Donations to creators through external platforms are separate from westly.

Partner links and external sites

We link to external services, sometimes through partner links for which we may earn a commission (see Partner links). Purchases from those services are governed by their own terms; we're not a party to them.

Intellectual property

The app, texts, design and westly logo belong to Validento, Inc. or its licensors. Photos are used under the licence of the credited creator or source. You may not systematically copy or reuse content without permission.

Liability

We do our best to keep information accurate and the app available, but provide the service as is. To the extent permitted by law, we're not liable for indirect damages or for decisions you make based on the content. Our total liability is limited to the amount you paid us in the preceding 12 months. Mandatory consumer rights remain unaffected.

Termination

You can stop at any time. Cancel your membership first, then have your account deleted via Support or info@westly.nl. We may end the service; you'll then get back the part of your membership you've paid for but can no longer use, and the full amount for a paid consultation not yet delivered. If we suspend an account for serious abuse, member access ends without a refund to the extent permitted by law.

Governing law

These terms are governed by the laws of the State of Florida (USA). If you're a consumer in the EU, you keep the protection of the mandatory rules of your own country and may also go to court there. Otherwise disputes are submitted to the competent courts of Miami-Dade County, Florida. Have a complaint? Contact Support first; we respond within 14 days. Consumers in the EU can also use the European complaints portal (https://consumer-redress.ec.europa.eu).

Changes

We may update these terms. We'll announce material changes in advance in the app or by email. The date at the top shows the latest version.