Who we are

westly is an application of Validento, Inc., 390 NE 191st St STE 49713, Miami, FL 33179, United States. Validento, Inc. is the controller of the personal data described in this policy. Send privacy questions or requests to info@westly.nl or via Support in My LA.

Data you give us

Account: name, email address and your password (stored encrypted by our sign-in provider) or a sign-in link by email. Preferences: language, chosen situation (vacation, moving or living), notifications and a trip or moving date. Getting started: when you begin you can tell us where you're from, who you're travelling or moving with, the ages of any children, your interests, your travel style and how you found westly. All of it is optional; we use it to tailor the app and our membership recommendation to you. Personal route: under Moving and Living you can answer questions about your goal (for example student, entrepreneur, employee or family), visa stage, campus, household, housing, transport and municipality, and tick off steps. We never ask for your passport, BSN or SSN number; please don't store them anywhere in the app. Saved content: places, map pins, itineraries, budgets, checklists, shopping lists and amounts in the savings check. With an account these are stored in your account; without one only in your own browser's storage. Contact: support tickets, expert consultation requests (name, email, your question and preferred times), messages to creators and community contributions.

Email during the introduction

In the first step of the introduction you can, if you like, enter your email address so we can send you your personal plan and you can pick up later where you left off. It's optional; everything works without it. We then store your email address, first name, language, your answers from the introduction, how far you got, the plan we recommend, how many reminders we sent and whether you later created an account. This is kept in a restricted table that only our server and our technical administrators (Super Admin) can access. If you enter your email address, we send you your plan and at most 3 reminders through Resend: about a day, three days and a week after your last visit. The third is always the last. If you create an account with the same address, the reminders stop. Every email has an unsubscribe link that works in one click; after that we won't email you about this again. You can unsubscribe at any time. We don't share this data and never sell it. If the introduction doesn't lead to an account, we automatically erase your data 12 months after your last activity. Want it deleted sooner? Email info@westly.nl.

Document vault and reminders

Members can keep documents in their document vault, such as a visa, lease, insurance policy or driver's license (PDF or photo, up to 10 MB per file and 250 MB in total). For each document we store its name, category, an optional expiry date and your note. What you upload can contain sensitive data; you decide what to keep there. Files are stored encrypted in restricted storage. Only you can open them, through a link that expires after 60 seconds. Our team does not look at your documents. You can delete documents yourself at any time. If your membership ends, you can still open and delete your documents, but not add new ones. Preferably don't store full SSN or BSN numbers unless needed. Reminders consist of a title, date, note and when we emailed you. We send a reminder by email through Resend at the moment you choose and on the day itself. You can switch these emails off in My LA → Settings. A calendar file (.ics) is generated when you download it; we don't store it.

Hollywood AI and smart tools

Questions to Hollywood AI, the itinerary planner, the lease checker, the translator, the Dutch product finder and the savings check are sent to Google Cloud (Vertex AI) for that single processing step. Context you provided in the app, such as your situation, language and current page, may be included. We don't store pasted contract text or uploaded photos. Under its business terms Google does not use this data to train its models. AI can make mistakes; don't share sensitive data.

Personal feed

Your feed is ordered by your situation, interests, region and route. Only if you consent in the app do we also use what you open, save or hide. You can switch off personalisation and that consent at any time; you'll then see general recommendations.

Payments and membership

You pay for memberships (Premium, Premium Family, Gold) and expert consultations through Stripe. We never see or store your full card details. We do keep what's needed for our records and your access: your plan and tier, term, amount, date, status, any discount code used and Stripe references. For Premium Family we store the email addresses of the family members you invite, so they get access. The specialist you book receives your name, email address and question to prepare the call.

Discord

Premium and Gold members get an invitation to our Discord server. Discord is a service of Discord Inc.; if you join, Discord's terms and privacy policy apply. We don't pass any data to Discord. What you share in the server is visible to other members and to our team as moderators. If your membership ends, we may remove your access to the members' channels.

Creators and experts

If you work as a creator or expert through westly, we also process your profile, your earnings, your payout details (IBAN, US bank account with routing number, or PayPal address), your billing address and your VAT or tax ID. Payout details are stored encrypted and used only for the monthly invoice and payout. We keep them for as long as your account exists, and invoices for as long as the law requires.

Data collected automatically

On every visit our hosting processes technical data such as IP address, browser and time to deliver the site and prevent abuse; these logs are kept briefly. To keep free use fair (for example three free questions to Hollywood AI and one free itinerary) we count how often a tool is used per account and per hashed IP address; we don't store the IP address itself for this. We count clicks on partner links anonymously, without linking them to you. We use no ad networks and no tracking analytics.

Cookies and local storage

We only use functional cookies and local storage: your language, your chosen situation, your sign-in session and, without an account, your saved items on your own device. There are no advertising or tracking cookies, which is why we show no cookie banner.

Why we use data (legal bases)

To provide the app, your account and your membership (performance of contract); for behaviour-based personalisation and optional emails (consent, which you can withdraw); for security, abuse prevention and improving the app (legitimate interest); and for payment and tax records (legal obligation).

Who we share data with

We don't sell your data. We work with service providers that process data only on our behalf: Supabase (database and sign-in), Vercel (hosting), Google Cloud (Vertex AI), Resend (email) and Stripe (payments and subscriptions). Your browser loads photos directly from Unsplash and maps from OpenStreetMap. Some of these providers are in the United States. For transfers from the EU we rely on the EU-US Data Privacy Framework where available, or the European Commission's standard contractual clauses.

How long we keep data

Account data and saved content for as long as your account exists. After deletion we erase them, including the files in your document vault, within 30 days, including backups. Support tickets and consultation requests are kept up to 2 years after completion. Free-use counters are erased after 12 months. Payment records are kept for as long as the law requires (usually 7 years).

Your rights (GDPR and California)

You can access, correct, delete or receive a copy of your data, object to processing or withdraw consent. In My LA → Settings you can download your saved items. For full access or deletion of your account email info@westly.nl or use Support; we respond within 30 days. You may also complain to your data protection authority. California residents also have the right to know what we collect; we do not sell or share personal data for targeted advertising.

Security and minors

We protect data with encrypted connections, role-based access and database rules that make sure you only see your own data. westly is not intended for children under 16.

Changes

If we materially change this policy, we'll let you know in the app or by email. The date at the top shows the latest version.